Privacy Policy

1. INTRODUCTION

VibeSurvey.ai ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

For the purposes of data protection regulations, we act as the Data Controller regarding your account information and as a Data Processor regarding the survey data you collect.

2. INFORMATION WE COLLECT

2.1. Account Information

When you register, we collect information such as your email address and name. Billing information is processed securely by our third-party payment providers; we do not store full credit card details on our servers.

2.2. Usage Data

We automatically collect technical data about how you access the Service, including IP address, browser type, and interaction logs, to ensure the stability of the platform.

2.3. Survey Data

We process the text and data you input into the system (survey questions) and the responses collected ("Survey Data"). You own this data.

3. HOW WE USE YOUR INFORMATION

We use your information strictly for the following purposes:

• Service Provision: To create accounts, process payments, and generate surveys.
• Improvement: To monitor usage trends and improve the functionality of our AI models.
• Communication: To send invoices, security alerts, and support messages.
• Security: To protect against fraud and unauthorized access.

We do not sell, rent, or trade your Personal Data to third parties.

4. DATA SECURITY

We employ industry-standard security measures (SSL/TLS encryption, secure server infrastructure) to protect your data. While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your information.

5. SHARING OF INFORMATION

We may share information only with:

• Service Providers: Trusted vendors who assist us in operating the Service (e.g., cloud hosting, payment processors). They are contractually obligated to keep your data confidential.
• Legal Authorities: If required by law or to protect our rights and safety.

6. YOUR RIGHTS

Depending on your jurisdiction, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Receive a copy of your data (Portability).

To exercise these rights, contact us at support@vibesurvey.ai.

7. COOKIES

We use cookies to maintain your session and analyze website traffic. You can control cookie preferences through your browser settings.

8. INTERNATIONAL TRANSFERS

Our Service is operated globally. Your information may be transferred to and processed in secure data centers located in jurisdictions different from your own. By using the Service, you consent to this transfer.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.

10. CONTACT US

If you have questions about this Privacy Policy, please contact: