Best Practices
Dec 18, 2025
How Many Questions Should a Customer Survey Have?
How many questions should a customer survey have? Learn practical benchmarks by survey type, how effort affects responses, and how to avoid overly long surveys.
8 min read
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Decision Guides
Dec 22, 2025
Open-Ended vs Close-Ended Survey Questions: When to Use Each
Learn the difference between open-ended and close-ended survey questions, when to use each type, and how to combine qualitative and quantitative questions in customer surveys.
12 min read
Examples
Dec 26, 2025
Customer Survey Question Examples by Use Case
Practical customer survey question examples grouped by use case, with explanations for product discovery, feature feedback, usability, customer satisfaction, and marketing research.
12 min read
Decision Guides
Dec 30, 2025
Customer Interview vs Survey: When to Use Each Research Method
Learn the difference between customer interviews and surveys, when to use each method, and how to choose the right approach for customer research and product decisions.
15 min read
Pitfalls
Jan 5, 2026
Why Customer Surveys Fail: Common Mistakes and How to Avoid Them
Customer surveys often fail due to avoidable design mistakes. Learn the most common survey errors and how to fix them to get clear, actionable insights.
10 min read
Foundations
Jan 6, 2026
Conversational Surveys: When and How to Use Them for Customer Research
Learn what conversational surveys are, how they work, and when to use them instead of interviews or traditional surveys to collect deeper insights with less research effort.
12 min read
Best Practices
Jan 8, 2026
Best Practices for Customer Research Surveys: Design, Workflow, and Analysis
Learn how to design effective customer research surveys by focusing on decisions, structure, and research workflow. Practical best practices for actionable insights.
15 min read